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전화/화상영어

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전화영어

비즈니스 과정

비즈니스 패턴 영어

해외 비즈니스 실무에서 자주 사용하는 표현을 패턴화하여 반복 학습하는 과정!

레벨2 ~ 레벨4

교재샘플 학습목차

Level2~4

비즈니스 패턴 영어

비즈니스 회화에서 자주 사용하는 표현을 습득할 수 있다.
패턴화 된 표현을 응용하여 다양한 표현을 구사 할 수 있다.

비즈니스 과정

비즈니스 이메일

영문 이메일의 올바른 작성법 및 표현을 학습하는 과정!

레벨3 ~ 레벨7

교재샘플 학습목차

Level3~7

비즈니스 이메일

비즈니스 이메일 작성 능력을 향상 시킬 수 있다.
공식적인 표현, 자주 틀리는 이메일 교정을 통하여 업무능력을 향상 시킬 수 있다.

비즈니스 과정

비즈니스 미팅

비즈니스 상황에서 자주 사용하는 표현을 학습하는 과정!

레벨3 ~ 레벨7

교재샘플 학습목차

Level3~7

비즈니스 미팅

영어로 진행하는 회의 및 미팅에 대비할 수 있다.
원어민과의 의사소통 능력을 향상 시킬 수 있다.

비즈니스 과정

비즈니스 프리젠테이션

비즈니스 프리젠테이션에 대비한 교육과정!

레벨3 ~ 레벨7

교재샘플 학습목차

Level3~7

비즈니스 프리젠테이션

비즈니스 프리젠테이션 능력을 향상 시킬 수 있다.
프리젠테이션에서 자주 사용하는 표현 및 상황 대처 능력 향상을 통하여 업무능력을 향상 시킬 수 있다.

Business Pattern English

Unit	Topic	Unit	Topic
1	Lesson 01 Making a phone call 전화 걸기	2	Lesson 02 Stating the reason of your call 용건 말하기
3	Lesson 03 Checking a number 번호 확인하기	4	Lesson 04 Connecting a phone call 전화 연결해주기
5	Lesson 05 When the line is busy 통화 중일 경우	6	Lesson 06 Explaining a situation 상황 설명하기
7	Lesson 07 When you can’t hear well 잘 들리지 않을 경우	8	Lesson 08 Dealing with a wrong call 잘못 걸려온 전화 대처하기
9	Lesson 09 Taking a message 메시지 받기	10	Lesson 10 Leaving a message 메시지 남기기
11	Lesson 11 Hanging up a phone 전화 끊기	12	Lesson 12 Dealing with a bad line call 돌발상황 - 수신상태가 좋지 않을 경우
13	Lesson 13 When a phone is cut off 돌발상황 - 전화가 끊겼을 경우	14	Lesson 14 Conference(1) 컨퍼런스 (1)
15	Lesson 15 Conference(2) 컨퍼런스 (2)	16	Lesson 16 Company(1) 회사 (1)
17	Lesson 17 Company(2) 회사 (2)	18	Lesson 18 Company(3) 회사 (3)
19	Lesson 19 Company(4) 회사 (4)	20	Lesson 20 Answering a question at the interview 면접질문에 답하기
21	Lesson 21 Vacation 휴가	22	Lesson 22 Having a small talk at an year-end party 회사 연말파티에서 대화하기
23	Lesson 23 Business etiquette(1) 비즈니스 에티켓(1)	24	Lesson 24 Business etiquette(2) 비즈니스 에티켓(2)
25	Lesson 25 Business etiquette(3) 비즈니스 에티켓(3)	26	Lesson 26 Booking a flight ticket 비행기표 예약하기
27	Lesson 27 Choosing a seat 좌석 고르기	28	Lesson 28 Checking a bag 수화물 부치기
29	Lesson 29 Stating the purpose of your visit 방문목적 말하기	30	Lesson 30 Getting directions 길 찾기
31	Lesson 31 Talking to a flight attendant 승무원에게 문의하기	32	Lesson 32 Making a reservation at a hotel 호텔 예약하기
33	Lesson 33 Checking into a hotel 호텔 체크인하기	34	Lesson 34 Entertaining a guest(1) 방문객 접대하기(1)
35	Lesson 35 Entertaining a guest(2) 방문객 접대하기(2)	36	Lesson 36 Entertaining a guest(3) 방문객 접대하기(3)
37	Lesson 37 Entertaining a guest(4) 방문객 접대하기(4)	38	Lesson 38 Small Talk(1) 잡담(1)
39	Lesson 39 Small Talk(2) 잡담(2)	40	Lesson 40 Small Talk(3) 잡담(3)

Business E-mail

Unit	Topic	Unit	Topic
1	Lesson 01 Asking for an Email Address	2	Lesson 02 Requesting Information
3	Lesson 03 Sending Attachments	4	Lesson 04 Email Problems 1(Inbox Space)
5	Lesson 05 Email Problems 2(No access to the server)	6	Lesson 06 Email Problems 3(Junk mail)
7	Lesson 07 Reply vs. Reply All	8	Lesson 08 Forwarding Mail
9	Lesson 09 Email Sentences(Email Subjects)	10	Lesson 10 Applied Email Practice/ Review
11	Lesson 11 Letter Writing Formal and Informal Language Part 1	12	Lesson 12 Letter Writing Formal and Informal Language Part 2
13	Lesson 13 Letter Writing Formal and Informal Language Part 3	14	Lesson 14 Letter Introduction
15	Lesson 15 Introducing the body of the letter	16	Lesson 16 Letter Closing
17	Lesson 17 Email and Letter Common Mistakes: Don’t do’s 1	18	Lesson 18 Email and Letter Common Mistakes: Don’t do’s 2
19	Lesson 19 Email and Letter Common Mistakes: Don’t do’s 3	20	Lesson 20 Email and Letter Common Mistakes: Don’t do’s 4
21	Lesson 21 Informal Letters and Emails	22	Lesson 22 Formal Letters and Emails
23	Lesson 23 Email vs. Letter Writing	24	Lesson 24 Business Emails: Requests 1(Asking)
25	Lesson 25 Business Emails: Requests 2(Deadlines)	26	Lesson 26 Business Emails: Complaints 1 (Structure)
27	Lesson 27 Business Emails: Complaints 2 (Practice)	28	Lesson 28 Business Emails: Complaints 3 (How to Deal with Complaints)
29	Lesson 29 Business Emails: Informational 1 (How to inform in an email)	30	Lesson 30 Business Emails: Informational 2 (Giving Bad News)
31	Lesson 31 Emails: Informational Writing (Good and Bad News)	32	Lesson 32 Business Emails: Promotional (Promoting Products)
33	Lesson 33 Business Emails: Promotional (Promoting Your Company)	34	Lesson 34 Business Emails: Newsletters
35	Lesson 35 Welcome Email	36	Lesson 36 Educational Emails
37	Lesson 37 Survey Emails	38	Lesson 38 Price, Order and Payment Emails
39	Lesson 39 Email Troubleshooting	40	Lesson 40 Email Writing More Stock Phrases

Business Meeting

Unit	Topic	Unit	Topic
1	Lesson 01 Starting a meeting	2	Lesson 02 Telling Someone Who You Are
3	Lesson 03 Making a Deal	4	Lesson 04 Resolving Complaints
5	Lesson 05 Making Suggestions	6	Lesson 06 Making Requests
7	Lesson 07 Reminders	8	Lesson 08 Making Requests
9	Lesson 09 Confirming Schedule	10	Lesson 10 Expressing Dissatisfaction
11	Lesson 11 Making Apologies	12	Lesson 12 Explaining Yourself
13	Lesson 13 Giving Orders	14	Lesson 14 Checking Up on Progress
15	Lesson 15 Drawing Someone’s Attention	16	Lesson 16 Emphasizing Points
17	Lesson 17 Deciding on Location	18	Lesson 18 Ordering and Asking About Products
19	Lesson 19 Confirming Orders	20	Lesson 20 Explaining a Situation
21	Lesson 21 Company/Product Introduction	22	Lesson 22 Bringing Up a Topic
23	Lesson 23 Closing a Meeting	24	Lesson 24 Expressing Opinion
25	Lesson 25 Your Responsibilities	26	Lesson 26 Disputing Information
27	Lesson 27 Keeping the Meeting on Time	28	Lesson 28 Asking for a Repetition
29	Lesson 29 Asking for Clarification	30	Lesson 30 Asking for Opinion
31	Lesson 31 Making Compromises	32	Lesson 32 Comments and Feedback
33	Lesson 33 Clarifying	34	Lesson 34 Introducing the First Topic
35	Lesson 35 Transitioning to the Next Topic	36	Lesson 36 Welcoming and Introducing
37	Lesson 37 Apologies for Someone Who Is Not Here	38	Lesson 38 Summarizing
39	Lesson 39 Describing Products	40	Lesson 40 Forward Looking Statements

Business Presentation

Unit	Topic	Unit	Topic
1	Lesson 01 Introducing a Presentation (Language)	2	Lesson 02 Introduction Structure Step by Step
3	Lesson 03 Linking Ideas (General Flow)	4	Lesson 04 Linking Ideas (Signposting Part 1 Moving from subject to subject)
5	Lesson 05 Linking Ideas (Signposting Part 2 Examples, questions, conclusion)	6	Lesson 06 Skills 1: Engaging the Audience 1 (Using Imagination to persuade)
7	Lesson 07 Skills 1: Engaging the Audience 2 (Checking In)	8	Lesson 08 Skills 1: Engaging the Audience 3 (Persuading Without Authority)
9	Lesson 09 Skills 2: Using Visuals (PowerPoint)	10	Lesson 10 Skills 2: Using Visuals (Describing Charts)
11	Lesson 11 Skills 3: Using Your Voice	12	Lesson 12 Skills 4: Establishing Need in Presentations
13	Lesson 13 Skills 5: Satisfying the need	14	Lesson 14 Skills 6: Describing Trends (Change and Movement)
15	Lesson 15 Skills 6: Describing Trends Skills 6 Describing Trends (Speed, Size and Result)	16	Lesson 16 Skills 7: Getting Attention (Hooking the Audience)
17	Lesson 17 Skills 8: Wrapping Up	18	Lesson 18 Skills 9: Charismatic speakers
19	Lesson 19 Presenting Numbers	20	Lesson 20 Presenting Products 1 (The Four P’s)
21	Lesson 21 Presenting Products 2	22	Lesson 22 Sales Presentations (FAB)
23	Lesson 23 Sales Pitch	24	Lesson 24 Elevator Pitch
25	Lesson 25 Analyzing Trends	26	Lesson 26 SWOT Analysis
27	Lesson 27 Specialty Presentation 1 (Training Delivery)	28	Lesson 28 Specialty Presentation 2 (Conference)
29	Lesson 29 Specialty Presentation 3 (Informal Presentation 1)	30	Lesson 30 Specialty Presentation 3 (Informal Presentation 2)
31	Lesson 31 Summarizing the Main Idea	32	Lesson 32 Closing
33	Lesson 33 Open Q&A 1 Starting	34	Lesson 34 Open Q&A 2 Shared Pairs
35	Lesson 35 Question Period Tips and Tricks 1	36	Lesson 36 Question Period Tips and Tricks 2
37	Lesson 37 Knowing the Audience	38	Lesson 38 Building a Presentation 1 (Opening)
39	Lesson 39 Building a Presentation 2 (Body)	40	Lesson 40 Building a Presentation 3 (Summary and Close)